Critical Event Support
We know that running an online event can be daunting, particularly at scale. Having SMILE on-hand during your event can offer a level of reassurance and security.
Our event support can take many forms, but we have found the following to be beneficial:
- SMILE team member available online throughout times that you specify – we recommend having us available for the hour running up to your event.
- Pre-event support
- Event promotion
- Email and social media consultancy
- Event promotion
- SMILE hosted zoom call available to drop in at any point during the event.
- Event staff from across the institution have access and can utilise SMILE expertise to answer support queries
- Wider SMILE team support available upon request
- Out of Business hours support available upon request
- Event dashboard
- Live analytics and event reporting
- Expert, on-the-fly analysis
- Understand how your event is playing out
- A PDF report of your event including:
- Unique users attended
- Number of questions answered
- Chapter interactions
- Chapter views
- Number of countries that attendees participated from
- Top 20 country breakdown
- Data capture forms completed
- Top 10 Hijacks
- Top 10 most engaged Hijacks
- Total number of Hijacks created
- Total number of Chapters created
- Total number of images uploaded
- Total number of profiles added
- Total number of stories added
- Total number of courses added
- Highlighted chat responses
Critical Event Support is charged at £200 (taxes additional) per hour.