Things to consider when leaving HappyPress

In moving provider there are some things you will lose in addition to the obvious changes in responsibility for hosting:

• You will lose access to SMILE support(and the associated SLA) for advice or help with your website. These channels include:
  • Live Chat
  • Email Ticketed Service Desk
  • SMS
  • Telephone support
• Your website will no longer be maintained by SMILE
  • Your WordPress instance will not be updated by SMILE.
  • Your Theme will not be updated for compatibility with WordPress updates.
  • Plugins will not be updated by SMILE.
  • Security issues will not be resolved by SMILE – you will be responsible for your site security.
  • Future deployments maybe trickier, and less automated.
  • SMILE will have limited capacity to optimise performance of your site, as the infrastructure will be out of our control.
• You should consider your site’s Plugins
  • Any premium plugin licences will need to be sought by the new provider.
  • You will not receive updates to SMILE plugins.
  • You will need to source a new email provider so that your emails will send as a verified sender. As a HappyPress subscriber you benefit from underlying services such as AWS SES.
  • You will not benefit from HappyPress enhancements added via MU Plugins
• You will lose discounts on other SMILE Services, like 5% off Evolve costs

Customers that self-host often make up for these losses by adding hours onto an associated Evolve plan.